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API - Troubleshooting

Connection Troubleshooting

Things to check if a connection cannot be made:

  • Has a http reservation been made? This needs to be made for any http connection when using a version of the Windows operating system that features UAC.
    Connections required by default are for the connection and the callback channel.
    Please note that multiple http reservations may be required.
  • A http connection can be stopped by the local firewall. An exception should be added to the firewall to allow communications to the API.
  • A http connection can end up routed through a proxy depending on your network setup. An exception should be made for communications with the API as it is likely that a callback channel will fail to initialise.
  • Has a user been added to Sequoia via the management console (MMC) with appropriate permissions?