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Sequoia Resource Centre


Welcome to the Sequoia Resource Centre

This resource describes the functionality available in Sequoia and brings together everything you should know in order to upgrade to the latest version of Sequoia and get started using the software.

Use the menu to the left to navigate through the pages in this resource. When you have navigated to a page, the table of contents for that page will appear to the right.

If you're unsure of what you're looking for - or where to look - type into the search box at the top right of the page.


For full details about ASM and Sequoia visit our website

New Year 2021 Support

We are focused on ensuring our 24/7 software support is always available to keep your Sequoia installation functioning correctly and free of technical issues over the Christmas period and the end of the Brexit transition.

The ASM Helpdesk team will be on call throughout the holiday period.

They are trained and equipped to support any and all technical issues relating to the Sequoia software, rather than Customs procedures, declarations content and compliance issues.

As we can only assist with matters related to the technical support of the Sequoia software, we have listed below parties who may be able to help with other issues.

Service Who can help Contact details
Importing
Exporting
Customs
Procedures
Compliance
Tariff Enquiries
HMRC HMRC enquiry form: Send a question about imports, exports and customs reliefs
Webchat Speak to an adviser online about general import and export queries.
Telephone HMRC 0300 322 9434 or Textphone 0300 200 3719
Opening times: Monday to Friday: 8am to 6pm
CCS-UK Inventory or Messaging CCS-UK Telephone: 0845 607 0096
For Technical queries please email ccs.helpdesk@bt.com
For Billing queries please email ccsuk-billing@bt.com
All CCS-UK badge changes or ceases must be received in writing to either: ccsuk-billing@bt.com or ccs.helpdesk@bt.com
MCP 24/7 functional and how to use Destin8 support. MCP Telephone: 01394 600200
Between 10:00 and 16:00, please channel all correspondence via email to: help@destin8.co.uk
CNS Compass CNS Telephone: 02380 799600 or helpdesk@cnsonline.net
Pentant Cuslink Pentant Ltd https://www.descartes.com/customersuccess/customer-support-and-training/customerservice-desk
Industry Training BIFA Website - https://www.bifa.org/home

Wishing you a very Merry Christmas and a Happy New Year.